SMS Terms and Conditions

Effective Date: January 1, 2026

By opting in to receive SMS messages from WAVE Physical therapy and pilates, you agree to the following terms and conditions. Our messaging services are provided through Growth99 using Twilio as our SMS platform.

1. SMS Consent

By providing your mobile phone number and opting in through our website, forms, or other communication channels, you consent to receive text messages (SMS/MMS) from WAVE Physical therapy and pilates related to:

• Appointment reminders
• Customer support communications
• Service updates
• Account notifications
• Marketing or promotional messages (if applicable)
• Consent to receive SMS messages is not a condition of purchase.

2. Message Frequency

Message frequency will vary depending on your interaction with our services. Typically, you may receive 1–10 messages per month, though frequency may vary.

3. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Check with your wireless provider for details.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To stop receiving messages, reply:

• STOP
• After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

5. Help Instructions

If you need assistance with our SMS program, reply:

HELP

Or contact us directly at:

Email: info@anchorcincy.com
Phone: 513-832-8009

6. Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers. However, message delivery is not guaranteed and may be affected by your carrier, network availability, or device compatibility.

7. Privacy

We respect your privacy. Your mobile phone number and related information will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy here:

8. Data Usage

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Information collected through SMS interactions may be used to:

• Provide customer support
• Send service notifications
• Improve our services

9. Changes to Terms

We reserve the right to modify these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact:

WAVE Physical Therapy + Pilates
8044 Montgomery Road
Suite 160
Cincinnati, OH 45236